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Shipping and Returns

Shipping and Returns

Our estimated shipping times after dispatch are:  

US

DHL Express Tracked shipping - $14.95
(FREE tracked shipping when you spend $145)

2-4 business days (tracked shipping)

 

 

MORI doesn’t ship to P.O. boxes. Please provide a physical address at checkout to avoid a delay in shipping.

As a result of recent changes to US postal policies, that are beyond our control as a British retailer, and recent customer feedback, we are no longer able to offer an Untracked shipping service to the US using USPS.

All orders and shipments to the US from 1st July 2020 will be shipped using a DHL Express Tracked shipping service. This means you will receive all MORI orders sooner (within 2-4 business days).

We are pleased that we can continue to subsidise this shipping service for customers and have also reduced the free shipping threshold (by $30), meaning you will receive free Express Tracked shipping when you spend $145.

MORI orders to the US are exempt of duties and taxes as long as the total order value (including the shipping fee) does not exceed $800. Please note that these are guidelines and we advise to check at your local customs bureau to confirm if any import fees will apply. If you have any questions, please feel free to contact us on hello@babymori.com.

Returns

If you'd like to return a product, please email our Customer Care team at hello@babymori.com

- All items must be returned new, unused and in original MORI packaging
- Returns that do not meet our policy may not be accepted and will be sent back to the customer
- Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
- Make sure you obtain proof of postage for your return package
- Once received by our warehouse, returned items are processed within 10 working days
- Please note that MORI does not cover US return costs
- Should you wish to exchange an item MORI will provide you with store credit for the value of the products

 

We also ship to the UK and the Rest of World:

UK

Standard untracked shipping - $6.50
(FREE when you spend $60)



2-5 business days

EU

Tracked - $9.87
(FREE when you spend $65.82)

2-5 business days

Rest of World

Tracked - $32.91

5-10 business days

 

 

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